Last updated: September 2026 · Applies to all users and businesses on Zotheka Network MW
By registering a business, making a booking, or using any part of the Zotheka Network MW platform (the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Platform.
We may update these terms from time to time as described in Section 18. Continued use of the Platform after changes take effect constitutes acceptance of the updated terms.
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to register a Business or enter into a Booking on the Platform. By using the Platform, you confirm that you meet this requirement and that you have the legal capacity to enter into these Terms.
Zotheka Network MW is an online booking and discovery platform that connects local businesses in Malawi with customers. We provide:
Zotheka Network MW is a marketplace platform. We are not a party to any transaction between a customer and a business. All service delivery is solely the responsibility of the business.
Registration: Businesses must register with accurate information. You are responsible for maintaining the security of your account credentials, and for all activity that occurs under your account.
Free trial: Every new business receives a 7-day free trial with no payment required. At the end of the trial, the business must subscribe to a paid plan or their listing will be hidden from the public directory.
Listing accuracy: Businesses are responsible for ensuring their listing — including services, prices, hours, and location — is accurate and up to date. Misleading listings may be removed.
Conduct: Businesses must honour bookings made through the Platform, respond to customer enquiries in a timely manner, and conduct themselves professionally. Repeated cancellations or customer complaints may result in account suspension.
Verification and fraud checks: We run automated checks (including similarity and disposable-contact-detail checks) on new registrations to reduce fake or duplicate listings. A listing flagged by these checks may face limits or review before appearing publicly.
Customers can make bookings without creating an account. By making a booking, you:
If you need to cancel or change a booking, contact the business directly using the details on your booking confirmation, or use your booking reference to manage it through the Platform where that option is offered. Zotheka Network MW is not responsible for a business's specific cancellation, rescheduling, or no-show terms — check these with the business before booking if they matter to you.
Keep your booking reference number (e.g. ZNM-XXXXXX). You will need it to track, manage, or cancel your booking.
Customers who have completed a booking may leave a review of that Business. Reviews must reflect a genuine experience with the Business and must not be false, defamatory, or posted in exchange for payment or other incentive from the Business.
We may remove reviews that violate these Terms, and we run automated checks intended to catch clearly fraudulent or manipulated review activity. We do not edit the substance of genuine reviews on a Business's behalf, and a Business cannot pay to have a negative but genuine review removed.
Business subscriptions: Paid plans are billed monthly (30-day cycles) from the date of activation. Prices are in Malawian Kwacha (MWK).
Payment methods: Subscription payments are processed automatically online through PayChangu, our third-party payment processor. Where online payment isn't available or preferred, a manual mobile-money/bank-transfer option confirmed via WhatsApp remains available as a fallback.
Renewal: Subscriptions do not auto-renew automatically. Businesses will be notified before renewal is due and must complete payment to continue their plan.
Refunds: Subscription fees are non-refundable once a billing cycle has begun. If you believe there has been a billing error, contact us immediately and we will investigate in good faith.
Customer payments: Payments for services booked through the Platform are made directly between customers and businesses, in person or by whatever method the business accepts. Zotheka Network MW does not process or hold customer payments to businesses on behalf of either party.
The Platform relies on third-party services to operate, including PayChangu for subscription payment processing and WhatsApp for business-to-customer and support communication. Your use of these third-party services is also subject to their own terms and privacy policies, which we encourage you to review.
We are not responsible for outages, errors, or changes to these third-party services that are outside our control, though we will make reasonable efforts to keep the Platform working smoothly around them.
Users must not post content that is:
We reserve the right to remove any content that violates these guidelines without notice.
The Platform's design, branding, logo, and underlying software are the property of Zotheka Network MW and may not be copied, reproduced, or used without our written permission.
By submitting Content (such as your business listing, photos, or reviews), you grant Zotheka Network MW a non-exclusive, royalty-free licence to display, reproduce, and distribute that Content on the Platform for the purpose of operating and promoting the Platform. You retain ownership of your Content and can request its removal by closing your account, subject to Section 16.
Your privacy matters to us. Please read our Privacy Policy to understand how we collect, use, and protect your information.
By using the Platform, you consent to the data practices described in our Privacy Policy.
Zotheka Network MW is a marketplace that connects businesses and customers. To the fullest extent permitted by law:
You agree to indemnify and hold Zotheka Network MW harmless from any claim, loss, or damage (including reasonable legal costs) arising from your use of the Platform, your breach of these Terms, or your violation of any law or the rights of a third party.
We are not liable for any failure or delay in performing our obligations under these Terms where that failure or delay results from circumstances beyond our reasonable control, including but not limited to power or internet outages, network provider failures, natural disasters, or government action.
We reserve the right to suspend or terminate any account that violates these Terms, engages in fraud, or causes harm to other users or the Platform. Businesses may close their account at any time by contacting us.
On termination, your public listing will be removed, but booking records and transaction history will be retained for the legally required period.
These Terms are governed by the laws of the Republic of Malawi. Any dispute arising from these Terms or your use of the Platform will first be raised with us directly via the contact details in Section 20, and we will make a good-faith effort to resolve it informally before either party pursues any other remedy.
We may revise these Terms from time to time to reflect changes to the Platform or applicable law. We will update the "Last updated" date at the top of this page when we do. Material changes will be communicated to registered businesses via their dashboard or WhatsApp where practical.
Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zotheka Network MW regarding use of the Platform, superseding any prior agreements on the same subject.
No waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
For any questions about these Terms, please contact us:
WhatsApp: +265 99 417 1869
Help Center: zotheka-network-mw.pages.dev/help.html
Platform: Zotheka Network MW, Malawi